Basis vs booking direct
Which is better?

Savvy travelers often prefer to book direct with the airline—and for good reason. It’s typically more reliable than using third-party sites, especially when it comes to making changes or getting support.

But booking direct has its downsides too. You’ll almost always pay more, since airlines don’t offer access to private, consolidator, or international program fares. And let’s be honest—airline customer service isn’t always great. (Lufthansa has a 1.3 on Trustpilot)

Basis bridges the gap. You get the best of both worlds: every ticket is issued directly with the airline, so changes are simple and seamless—but with access to fares the airline won’t show you on its own site. Plus, every business and first class booking includes Basis Concierge™, your 24/7 support team that’s there when the airline isn’t.